Questions & Answers
FAQ
How is Electrify America DC Fast charging pricing determined?
DC Fast pricing is determined by charger location and rate of charge your vehicle communicates to the charger, together with the maximum charging capability of the charger, as well as membership status. Pre-tax pricing displayed on the charger at the time payment is requested represents the per-minute price for the entire charging session. The actual speed of charge may vary.
How do I start a charging session at an Electrify America charger?
1. Guests (without an Electrify America account) pay by credit card. Every Electrify America charger is equipped with a credit card reader, to make charging easily available and accessible to all EV drivers.
First, plug the connector into the vehicle. Then, the screen on the charger will guide you through next steps for presenting payment. Follow all steps on the touch screen before entering a Visa or MasterCard credit card for payment. If your card has a chip, please insert it – fully – into the reader.
A temporary authorization of $50 will be applied to all credit or debit cards, which will be released after final billing takes place. The duration of this hold is determined by your card provider’s policy.
2. Electrify America Pass or Pass+ members have two ways to start a charge by smartphone:
- Using the NFC Pass (your smartphone’s near-field communication, or NFC function), which requires tapping or holding the smartphone near the charger’s RFID device
- Using “swipe to start” from within the Electrify America app.
By installing the Electrify America app and adding a valid payment method to your account, you can enable your ability to use your smartphone’s NFC Pass and swipe-to-start capabilities to easily start a charge at Electrify America chargers.
Using your smartphone’s NFC Pass to start a charge.
First, plug the connector into the vehicle. The screen on the charger will guide you through next steps for presenting payment, after you have plugged in. Follow all steps on the charger screen before tapping or holding your phone near the reader.
- Android users: Ensure that NFC is turned on in phone settings and that the smartphone screen is unlocked before tapping the smartphone to the reader. The Electrify America app does not need to be open.
- iOS users: Tap the smartphone to the reader and follow the prompts on the phone.
What happens if I run out of money in my Electrify America mobile app wallet?
To ensure you can seamlessly charge your vehicle at an Electrify America charging station, every time your wallet balance falls to or below the minimum wallet threshold, we will automatically charge your card on file to auto-fill your wallet in the amount you select.
If your payment method is declined during a charging session, please update your payment method on your account to allow Electrify America to auto-fill your wallet so that vehicle charging can continue. If the payment method is not updated, charging will stop when your wallet balance reaches $0.
What do the Electrify America DC charger power levels listed on the station mean?
Our DC fast chargers are capable of delivering up to 50kW, 150kW, or 350kW. Higher power levels offer faster charging for capable vehicles. The blue and green labels on each charger indicate the maximum available kW by connector type.
All electric vehicles are different, so check your car’s manufacturer to learn about the charging capabilities of your EV. If your car is not compatible with the maximum charging level at your charger, that’s okay. Our chargers will automatically give you the highest power level that your vehicle can handle.
Tip: A DC-compatible EV can be charged at any available Electrify America station.